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@gcc.computerFrequently asked questions
1️⃣
Do I need an account to shop from your store?
No — you can shop as a guest without creating an account. However, creating an account helps you save your info for faster checkout, track orders easily, and receive updates and offers.
2️⃣
What payment methods do you accept?
We accept major credit/debit cards and may also support Cash on Delivery (COD) and local digital wallets depending on your country at checkout. These options are designed for convenience and secure online payment.
3️⃣
How long does delivery take and which countries do you ship to?
For local UAE orders, delivery usually takes 3–5 business days after processing. For orders outside the UAE (international), delivery typically takes 4–10 business days depending on the destination country.
Keep in mind that in some cases import duties and taxes may apply when shipping internationally, and these charges are the responsibility of the customer.
4️⃣
What is your return and exchange policy?
Most items can be returned or exchanged within a set period (commonly ~14 days) if they are unused and still have their original labels. Exact return terms like timelines, charges, and processes are detailed on the returns page — make sure to check that for your order.
5️⃣
How do I choose the right dress size online?
We provide a detailed size guide on each product page to help you pick the right fit. Sizes can vary by style, so please refer to that chart before ordering. For personalized size help, you can contact us via WhatsApp or our support form — we're happy to assist you with fit suggestions.
Support Hours
Sunday - Thursday: 9:00 AM - 6:00 PM (GST)